Anoop Pabby, managing director of Deutsche Postbank Home Finance Ltd, spoke to Atanu Kumar Das about the challenges faced by home finance companies and how profitability is linked to customer satisfaction.
Several banks and housing finance companies have come under the scanner of the competition watchdog for imposing penalty on pre-payment of loans.
Jain, who, landed the top spot at Deutsche in 2012, had to resign following criticism from investors
